Reporters learned from the Hainan Tibetan Autonomous Prefecture Trade and Industry Bureau, the staff successfully mediate a TV quality complaints with the case, for consumers to save a economic loss of 6900 yuan.

Not long ago, plus a Republican County in the electrical distribution department to buy a value of 6900 yuan LCD TV, did not see how long, the TV suddenly appeared black, no sound no image and other issues, can not watch. Plus a while even to the dealer to reflect, but the dealer sent a few days after the maintenance of such a situation. Negotiated with the dealer, the other for the addition of a change with a specifications of the type of TV. However, the replacement of the TV and the same problem. At this point, plus a certain that the purchase of the TV there are quality problems, requiring dealers to be returned, but the dealer that the TV does not exist quality problems, but because of improper operation of consumers and other reasons caused by the crash, can not boot and other issues, Maintenance will be able to use, and strongly disagree with the return.

After negotiations with the dealer no fruit, plus a complaint to the Trade and Industry Bureau. After receiving the complaint, the law enforcement officers to investigate and understand, to confirm that a situation is true. The staff several times on-site consultation mediation, meticulous patience to do both ideological work, the final dealer returned to a TV section 6900 yuan.